This page gives you advanced control to specify estimated preparation times more precisely. You can not only set wait times for an entire category but also perform overrides or specific settings for individual menu items. Think of it like managing queue durations at a food stall; a general category might take 15 minutes, but a complex specialty item can be set individually so that the wait time displayed to customers is always accurate and honest.
- On the main Wait Times page, click on any category to enter this detail page.
- Category Overrides: Click the Set Wait Time button on a category card to set an estimated time applicable to all menu items within that group.
- Item-Level Overrides: If you have specific items that require longer or shorter preparation, search for the item in the table below and click the Set button in the ACTION column.
- Set Wait Time Modal: When the pop-up window appears, select the WAIT TIME AMOUNT (e.g., 20 min) and set the CLEAR AFTER duration to control how long this estimate will show before automatically disappearing from the system.
- Click Save Wait Time to apply the settings.
With this granular control, you ensure that customer expectations are always well-managed. Precise settings will reduce complaints and enhance your restaurant's professional image in the eyes of your customers.