Frequently Asked Questions

If you forgot your PIN, you can ask your restaurant manager to reset it via the admin dashboard in the Staff Management menu. For more information on how the PIN works during shift changes, please read the How to Staff Re-login (Staff Unlock) guide.

Yes, you can temporarily close the service without changing the regular schedule using the Manual Override feature. More details on this feature and how to turn off the system during holidays can be found in the Configuring Service Operational Hours (Ordering Windows) article.

You can display tipping options in the form of percentages or fixed amounts on the guest checkout screen. Please follow the complete guide at Configuring Tipping Settings.

It depends on the settings. If you use a table-specific QR system (where the QR is tied to the table number), you shouldn't move tables randomly. If you rearrange the layout, you can reprint the QRs in the Designing and Printing Table QR Codes (QR Builder) section.